I'm running a trial version of SSR 2013 R2 as a possible upgrade for my current Ghost 15 installations. I'm having recurring problems with the Windows Service crashing. For installation I uninstalled Ghost as requested and rebooted after install. No installation issues reported.
I've managed to get through 2 x 8 hours backups, but several others have failed and this morning the service has crashed several times without running anything. SymTrackServiceDebugLog.dbg files appear in the product logs folder.
The only external factors that may correlate are: this morning's crashes occur after the computer was in sleep mode overnight, and I also run multiple accounts and switch between them for different tasks - both 8 hour backups were allowed to run while only logged in to a single account.
As there is no technical support for a trial version I may have to abandon the product and find something else.
I'd appreciate any suggestions - thanks.