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After windows 7 - 32 bit update -- SSR R1 Cannot successfully reconcile

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I need a solution

I have change from Ghost to SSR 2013 R1 on my 64 bit system.  After some learning all is working OK.  I suggested my son use SSR on his new 32 bit laptop.  During the installation of new programs, he was able to make several backups with SSR without any problems.  After installing MS Office 2013 and doing a Win 7 and Office update he is now getting the "cannot successfully reconcile" error.

I have use the SSR uninstall tool and re-install SSR, use the fixinstal tool and searched the website for a solution.  No luck.

Is this a problem with 32 bit vs 64 bit? since my computer (64 bit) has most of the same programs as my son's Win 7 - 32 bit computer?

He tried to remove SSR and install Ghost 15 with the same error.

Any suggestion are welcome


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